The main web browser that will cause auto un-zip issues is Safari.

Disabling the automatic un-zip for Safari Note that your browser may default to saving the file wherever the last file was saved, which may not necessarily be your default download location set under your browser settings. One quick way to get around this problem is to right-click (or Control-click on a laptop) the link or button and choose the option “Download Linked File As…”, which will allow your customer to download the product as a “.zip” file. Quick Workaround – Instruct Customers to Right-Click

Create a getting started video that includes this possible challenge.Send a welcome email that has information about it.Write a highly visible FAQ page and have instructions for it there.Consider when you could tell them about the unzip issue and how to fix it. Think through the purchase process for your customers. Reduce customer support requests with proactive communication. Proactive communication (onboarding, welcome email, documentation)ĭon’t wait until your new customers have issues with ZIP files to tell them how to fix it.Being ready to explain a workaround, either with.Knowing all about how and why it happens.The keys to helping customers with the unzip issue are: Why you should sell digital products as ZIP files.What, exactly, is this ZIP file automatic unzip issue?.We’ll explain how to fix it and why you should care. In this article we’ll explain what on earth we’re talking about with ZIP files and the sometimes dreaded “automatic unzip issue”. Are you selling (or giving away) files? If you are, you will likely encounter the problem of ZIP files that automatically unzip for some of your customers.

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